Privacy Policy

"Julio, Gisel", chemin Sur-Rang 9, 1234 Vessy is the operator of the website www.julio.swiss and of the services offered on it. [He or she] is responsible for the collection, processing and use of your personal data and for the compliance of the data processing with the applicable data protection legislation.

Your trust is very important to us, which is why we take data protection very seriously and ensure appropriate security. It goes without saying that we comply with the legal provisions of the Federal Data Protection Act (DPA), the Ordinance on the Federal Data Protection Act (FDPA), the Telecommunications Act (TCA) and any other data protection provisions of Swiss or EU law that may be applicable, in particular the General Data Protection Regulation (GDPR).

To find out what personal data we collect about you and how we use it, please read the information below carefully.

1. Consultation of our website

When you visit our site, our servers temporarily record each access in a log file. The following technical data is recorded, in principle as with any connection to a web server, without any intervention on your part and stored by us until it is automatically deleted after a maximum of 12 months:

  • the IP address of the computer accessing the site,
  • the name of the owner of the IP space (usually your ISP),
  • the date and time of access,
  • the website from which you linked to our site (originating URL) and any search terms used,
  • the name and URL of the accessed file,
  • the status code (e.g. error message),
  • the operating system of your computer,
  • the browser you are using (type, version and language),
  • the communication protocol used (ex: HTTP/1.1)

The purpose of collecting and processing this data is to enable the use of our website (establishment of a connection), to ensure the long-term security and stability of the system and to enable the optimization of our online offer, but are also done for internal statistical purposes.

If you provide us with personal data of other persons, for example data about the recipient of a gift, please only provide us with personal data of the recipient if you are entitled to do so in accordance with the applicable data protection laws and if the person concerned agrees to you providing his or her personal data to us for processing.

These processing operations are based on our legitimate interest according to Art. 6 para. 1 letter f GDPR.

2. Creation of a customer account

To place orders in our online store, you can either order as a visitor or create a customer account. When you register for a customer account, we collect the following data:

  • first and last name
  • zip code
  • email
  • Number phone
  • password

This data is collected in order to provide the customer with direct, password-protected access to his or her basic data stored in our system. The customer can consult his completed and current orders or manage/modify his personal data.

Your consent according to Art. 6 para. 1 letter a GDPR is the legal basis for the processing of data for this purpose.

3. Purchase on the online store

If you wish to place orders in our online store, we need the following data for the execution of the contract:

  • first and last name
  • billing address (if different from the delivery address)
  • payment information (depending on the payment method chosen)
  • login, i.e. email address and password (for registered customers)

Except as otherwise provided in this Privacy Policy or in the absence of your separate consent, we will only use the above data to perform this contract, including processing your orders, delivering the ordered products and ensuring that payment is properly made.

If you provide us with personal data of other persons, for example data about the recipient of a gift, please only provide us with personal data of the recipient if you are entitled to do so in accordance with the applicable data protection laws and if the person concerned agrees to you providing his or her personal data to us for processing.

The legal basis for the processing of data for this purpose is the performance of a contract according to Art. 6 para. 1 letter b GDPR.

4. Transmission of data to third parties

We will only pass on your personal data if you have expressly consented to this, if we are under a legal obligation to do so or if this is necessary to enforce our rights, in particular to enforce our rights arising from the contractual relationship.

In addition, we pass on your data to third parties insofar as this is necessary for the use of the website and the execution of the contract (including outside the website), in particular for the processing of your reservations. This includes the carrier responsible for shipping the ordered goods. The website is hosted on servers located in Switzerland. The transmission of data is for the purpose of providing and maintaining the functionality of our website. This is our legitimate interest according to Art. 6 para. 1 letter f RGPD.

If we advance benefits, e.g. in the case of payment on account, we may request credit data from an information office on the basis of mathematical and statistical procedures in order to safeguard our legitimate interests. The same applies to articles that are subject to age restrictions. For this purpose, we transmit the personal data required for a credit analysis to the CRIF AG Information Office, Hagenholzstrasse 81, 8050 Zurich, and use the information received regarding the statistical probability of an inability to pay to make a well-considered decision regarding the justification, performance or termination of the contract. The creditworthiness data may include probability values (scores) calculated on the basis of scientifically recognized mathematical and statistical procedures, including the inclusion of contact details in the calculation. Your interests that are deemed worthy of protection are taken into account in accordance with the legal provisions. Our legitimate interest in the processing of data according to Art. 6 para. 1 letter f RGPD lies in the aforementioned purposes.

When you pay by credit card on the website, we transmit your credit card information to the issuer and acquirer via the payment service provider Datatrans AG, Kreuzbühlstras-se 26, 8008 Zurich.

Finally, we transmit your credit card information to the issuer and acquirer of your credit card when you pay by credit card on our site. If you choose to pay by credit card, you must enter all necessary information. The legal basis for the transfer of data in this case is the performance of a contract in accordance with Art. 6 para. 1 letter b GDPR. With regard to the processing of your credit card information by these third parties, please also read the general terms and conditions and the privacy policy of your credit card issuer.

5. Data transmission to foreign countries

We may also transfer your personal data to third-party companies (contracted service providers) abroad for the data processing specified in this privacy policy. These companies are subject to the same level of data protection as we are. If the level of data protection in a given country does not correspond to the Swiss or EU level, we will establish a contract to ensure that the protection of your personal data always corresponds to that of Switzerland or the EU.

5. Cookies

Cookies allow us to make your visit to our site easier, more pleasant and more useful in various ways. Cookies are files containing information that your web browser automatically stores on your computer's hard drive when you visit our site.

For example, we use cookies to provide you with a shopping cart feature on multiple pages and to temporarily store information you enter when you fill out a form on our site so that you do not have to re-enter it when you visit another page. In addition, cookies may also be used to identify you as a registered user after you register on our site. This prevents you from having to log in again when you visit another page.

Most web browsers automatically accept cookies. However, you can set your browser not to store any cookies on your computer or to prompt you each time you receive a new cookie. The following pages explain how to configure cookie handling for the most commonly used browsers:

Disabling cookies may prevent you from using the full functionality of our site.

7. Tracking

We use tracking codes, e.g. for Google Analytics, in order to adapt our services to demand, to optimize our website as well as to control advertising campaigns on external platforms.

These tracking codes are provided by Google Tag Manager. You can disable Google Tag Manager by going to ce lien et de bloquer ainsi l’ensemble des liens de suivi. Veuillez noter qu’un cookie est créé à cet effet. Cependant, l’utilisation du magasin en ligne n’est en aucun affectée par ce blocage.

Tracking codes are used for:

  • Optimizely
    This tracking tool is used to optimize the online store using multivariate testing (also called A/B testing). Your IP address remains anonymous, allowing us to collect anonymous information but not to identify you.

  • Hurra – activation des AdWords
    You can object to the collection and storage of data by hurra.com for julio.swiss at any time by Opt-out. The Opt-out, which you need for deactivation, is technically linked to the device and browser you are using. If you wish to extend the deactivation of tracking to other browsers and devices, you will need to disable the Opt-out on the relevant browsers and devices.
    The deactivation of tracking on hurra.com is based on an opt-out cookie named "__coo". If you wish to maintain the blocking of tracking and data storage, do not delete this cookie.

  • Conversion tracking by Facebook Pixel
    If you are logged into your Facebook account and visit our online store, data will be sent to Facebook, allowing them to send you targeted advertising. Here are the guidelines. This permission can be deactivated in your Facebook profile.

  • Web Analytics Tools
    For the purpose of appropriate presentation and continuous optimization of our website, we use the Google Analytics service. In doing so, we create pseudonymized usage profiles and use small text files stored on your computer ("cookies"). The information generated by the cookie about your use of this website is transmitted to the servers of the providers of these services, and then stored and processed for us. In addition to the data listed in section 1 below, we may receive the following information:

    • navigation path taken by a visitor on the site,
    • duration of the visit on the site or on the page,
    • the page from which the visitor leaves the site,
    • the country, region or city from which access is made,
    • device (type, version, color depth, resolution, width and height of the navigation window) and
    • recurring or new visitor.

The information is used to analyze the use of the website, to compile reports on the website's activities and to provide other services related to the use of the website and the Internet for market research purposes and the appropriate presentation of the website. This information may also be passed on to third parties in the event of a legal obligation or if these third parties are commissioned to process the data.

  • Google Analytics: The provider of Google Analytics is Google Inc. a company of the Alphabet Inc. holding company based in the USA. Before the data is transmitted to the provider, the IP address is abbreviated by activating IP anonymization ("anonymizeIP") on this website within the member states of the European Union or in other states that are signatories of the Agreement on the European Economic Area. Google does not combine the anonymized IP address transmitted by your browser within the framework of Google Analytics with other data. In exceptional cases, the complete IP address will be transmitted to a Google server in the USA and abbreviated there. In this case, we ensure by contractual guarantees that Google Inc. observes an adequate level of data protection. According to Google Inc. the IP address will not be linked to any other data about the user.
    Further information about the web analytics service used can be found on the Google Analytics website. You can find out how to prevent the processing of your data by the web analysis service at the following address http://tools.google.com/dlpage/gaoptout?hl=fr.

  • Adobe Analytics: Our website uses Adobe technology to collect information about user interaction with the website and its content. These performance cookies are created for mutual benefit when you first visit our site. This allows us to better understand visitor behavior and help us develop and modify our site accordingly. You can disable these cookies at any time in the footer of the site or in your browser options.
    "Julio, Gisel" uses the information obtained to ensure that the site creates added value for its visitors, for example through content tailored to their personal needs.
    When using Adobe, data is collected anonymously using Adobe Analytics and Adobe Dynamic Tag Management, processed anonymously and stored in Adobe data centers in Europe. If you wish to completely opt out of Adobe's data collection process, you can do so by clicking the button above or by unsubscribing on Adobe's website : https://www.adobe.com/fr/privacy/opt-out.html If you wish to block all of Adobe's performance cookies, you can also do so via this link: https://www.julio.swiss/.
    If you delete all your cookies, you will have to repeat the blocking procedure specifically for Adobe's performance cookies, because in this case the blocking function you selected will no longer be saved. The same applies if you visit this website from other devices. If your security settings are too high and the cookie is blocked, we will not be able to process your blocking request. In this case, you will be notified and the blocking process will have to be repeated with less stringent security settings.

  • Guuru: Our live expert chat, available on our online store, uses the Guuru.com solution, where Google Analytics tracking is also used.

  • Commerce Connector: No personal data is transmitted. Your IP address is not recorded.

  • Trusted Shops: When you visit the Trustbadge, the web server automatically saves a 'log file' containing e.g. the name of the requested file, your IP address, the date and time of the visit, the amount of data transferred and the Internet Service Provider that made the request (access data). This access data is not evaluated and is automatically deleted no later than eight days after the end of your visit.

8. Note on data transmissions to the United States

For the sake of completeness, we inform users whose domicile or headquarters are in Switzerland that the United States is subject to surveillance measures by the U.S. authorities. These measures generally allow the recording of all personal data of persons whose data has been transferred from Switzerland to the United States. This is done without any differentiation, limitation or exception based on purpose and without any objective criterion for limiting the access of the U.S. authorities to the data and their further use to very specific and strictly limited purposes that can justify the harm involved in accessing and using the data. Furthermore, we inform you that in the United States, there is no legal remedy for data subjects from Switzerland to gain access to your data and to have it corrected or deleted, nor is there any effective legal protection against general access rights of the U.S. authorities. We explicitly draw the attention of the data subject to this legal and factual situation so that he or she can make an informed decision about consenting to the use of their data.

We would like to point out to users who are domiciled in an EU member state that, according to the EU, the United States does not have an adequate level of data protection, especially in view of the issues discussed in this section. Insofar as we have explained in this privacy policy that certain data recipients (e.g. Google) are based in the United States, we will ensure either through contractual arrangements with these companies or through their certification under the EU-US or Swiss-US data protection shield that your data is afforded a reasonable level of protection by our partners.

9. Right to information, rectification, erasure and restriction of processing; right to data portability

Upon request, you have the right to obtain information about your personal data stored by us. Furthermore, you have the right to the correction of incorrect data and the deletion of your personal data, as long as there is no legal obligation to store the data or no legal basis for us to process the data.

You can contact us for the above purposes at the following email address info@julio.swiss. We may ask you, at our discretion, for proof of identity to process your requests.

10. Data security

We use appropriate technical and organizational security measures to protect your personal data stored by us against manipulation, partial or total loss and against unauthorized access by third parties. Our security measures are constantly being improved in line with technological developments.

You should always keep your login information confidential and close the browser window when you have finished communicating with us, especially if you are not the only person using the computer.

We also take data protection in our company very seriously. Our employees and the service companies we commission are bound to secrecy and to compliance with the legal provisions on data protection.

11. Data retention

We only store personal data for as long as is necessary for the use of the above-mentioned tracking and analysis services and for further processing based on our legitimate interest. We retain contractual data for a longer period of time as required by legal retention obligations. The retention obligations that require us to retain data arise from financial accounting and tax law. According to these regulations, business communication, concluded contracts and accounting documents must be kept for a maximum of 10 years. As soon as we no longer need this data for the performance of our services, it will be blocked. The use of this data is restricted to tax and accounting purposes.

12. Right to lodge a complaint with a supervisory authority responsible for monitoring data protection

You are entitled to lodge a complaint with a supervisory authority responsible for monitoring data protection.